Refund policy

Returns Policy

We have a 14 day return policy on all non-perishable items such as candles, personalized glasses and frames. However due to the perishable nature of the flowers we will only accept returns and issue refunds if the following is true; Modern Flower Studio has made a mistake with your order or the flowers were severely damaged on delivery. Please read the following policy statement which applies to these cases.

 

If a mistake with your order happened, please notify us within a maximum of 24 hours from your delivery along with pictures depicting the issue and showing the bouquet as a whole. Please forward to contact@modernflowerstudio.ca. 

 

Once our team verifies the issue, we will send a replacement free of cost.

 

As for flower condition, although we say as a rule of thumb that between 4-5 days is a good time frame for flower freshness, this can vary. There are many factors when it comes to the lifespan of a flower such as it's verity, room temperature where it is kept, how often the stems are re-cut and water is changed. We must advise that any bouquets that are delivered in "water bubbles" must be removed immediately and placed into a vase with water.  

At our discretion, any replacement or refund will be proportionate to the problems that have occurred.